Frequently Asked Questions

Sterling Adaptives is proud to be an Authorized Dealer for the brands that we represent.

When you buy any product from an authorized dealer, you are assured of a high level of reliability and honesty. We buy directly from the manufacturers, so that you receive only factory-fresh merchandise, with a full warranty.

The manufacturers we partner with have product specialists who hold regular training sessions with our sales and support staff, assuring our high level of product knowledge. We have to satisfy their standards in order to become an authorized dealer. Our high level of service continues after you have made your sale.

Before you purchase from an unauthorized dealer, you should consider that some unauthorized dealers sell products with the serial numbers altered, or entirely removed so that the manufacturers cannot track how they obtained these units and what channels or country they are sold in. This voids the warranty and some dealers will sell refurbished products without informing you of this.  Please be aware of these potential
pitfalls and buy from an authorized dealer.

In an industry where companies come and go, Sterling Adaptives has been working with individuals with disabilities for over 12 years. When you buy from us, you do so with the peace of mind that we will be here after you have made your purchase, while others will be a memory. 

Adaptive Technology (or assistive technology) is the name for products which help people who cannot use regular versions of products, primarily people with physical disabilities such as limitations to vision, hearing, and mobility. In the product sections below you can learn about the basic kinds of Adaptive Technology that might be used by someone with low vision or blindness. 

This is a magnifying aid for people who have eye problems but still have some sight. Printed material and objects can be placed under a camera and the magnified image is displayed on a television screen or computer monitor. They are mostly used for reading, but can also be used for writing and other activities such as sewing.  There are both
desktop systems and portable systems available, many systems now also come with the option to use the camera to take pictures of your documents and have them read back to you (OCR), this is especially useful if you tire easily from using magnification. Examples include:

• Humanware Reveal 16 CCTV
• Explore 5 Portable CCTV
• LVI MagniLink CCTV
• Zoomax Snow 12 Portable CCTV 

BRAILLE DISPLAYS

An electronic Braille display is a tactile device that is placed in front of a conventional computer keyboard, or laptop keyboard and enables the user to read the contents of the computer screen by touch through Braille. Each Braille cell has eight pins made of metal or nylon, which are electronically controlled to move up and down and display a Braille version of the characters that appear on the computer screen. Examples include:

• Brailliant BI40X
• Hims QBraille XL

BRAILLE EMBOSSERS OR BRAILLE PRINTERS

Embossers print Braille output from a computer by punching dots onto
paper. They connect to the computer in the same way as text printers and can also be connected to notetakers and other devices. Used in
conjunction with the embosser is Braille translation software that translates printed text into Braille. Examples include:

• Index Everest
• Juliet 120
• Perkins Brailler

BRAILLE LITERACY

Literacy is the foundation of language, learning and a successful life. For people who are blind or vision impaired, literacy through Braille is the key to the world of ideas, literature and written communication. Adaptive technology devices are essential literacy tools for students who read and write in Braille. They are used from the beginning of Braille literacy and right throughout life. Examples include:

• Mountbatten Whisperer Learning System

NOTETAKERS

A portable computer with a Braille or QWERTY keyboard that gives speech feedback and allows the user to take notes, make appointments and some are email and internet enabled. They also have an integrated Braille display, allowing users to read without using the speech output. Examples include:

• BrailleNote Touch Plus
• BrailleSense Polaris 

OPTICAL CHARACTER RECOGNITION (OCR) PORTABLE AND STANDALONE

A portable or standalone OCR device is a singular device that integrates a camera, Optical Character Recognition (OCR) Software and speech software. A printed document or book can be scanned and read by the same machine. This option is often popular with those people who don’t have a computer or don’t want to learn to use a computer. Some of these machines allow document storage, these devices scan and read significantly faster than using computer based flatbed scanners. They are light weight and portable. Examples include:

• LVI MagniLink Voice 2
• ReadEasy Evolve
• Orcam MyEye
• I-Reader 2 

SCREEN READING SOFTWARE

A screen reading program converts displayed text on the computer screen into audible information through the computers sound card. Common features include the ability to speak the full screen, a user defined area of the screen, a line, a word, individual letters or the phonetic equivalent of a letter and punctuation. A screen reader allows menus, dialog boxes, tool tips and system messages to be read back. A screen reader is designed to give a blind person full access to the computer. Examples include:

• NVDA
• Dolphin Supernova
• Voiceover for Mac

OPTICAL CHARACTER RECOGNITION (OCR) SOFTWARE

This software is used in conjunction with a PC and scanner to copy printed text to the computer and hold it electronically so it can be read back or magnified for the user.  Examples include:

• K1000 Scanning Software

SCREEN MAGNIFICATION SOFTWARE

This software can magnify the text, menus and icons on the computer screen up to 32 times. Because screen magnification software increases the size of the image displayed on the screen, only a portion of the original screen image can be seen at one time. Normally the magnification will automatically follow the area of attention, for example the cursor. Because of the restriction on the amount of viewable area on the screen, a large monitor is usually used in conjunction with screen magnification software to effectively increase the viewable area on the screen. Examples include:

• Dolphin SuperNova Magnifier and Speech
• Windows Magnifier

BRAILLE TRANSLATION

Braille translation software is a program that converts computer text, such as that created in a word processor, to Braille code. This code can then be passed to a Braille embosser (Braille printer) for embossing on paper. Examples include:

• Duxbury 

Traditionally, Talking Books were played on records, and then, as the technology changed, on cassette tapes using specially adapted machines. Now Talking Books are in the process of becoming totally digital. These digital books allow users to skip directly to specific places in the book, insert bookmarks, and more.   There are two types of players for
reading digital Talking Books—stand-alone players and software players that are used on computers and smartphones. The stand-alone machines are the easiest to learn to use, and they can be small and portable. Examples include:

• Victor Reader Stream 

A dedicated personal GPS device utilizes the GPS network to pinpoint a person's position on earth and nearby points of interest and then can direct them to their destination with recorded voice commands, this is useful for the people who travel/walk a lot. Visually impaired people can encode specific important information, everything from sidewalk
issues to low hanging beaches also points of interest such as local restaurants. Afterward, they can also create specific walking routes. Examples include:

• Victor Reader Trek 

A personal data assistant is a small handheld device that records personal notes, conversations, meetings, or data such as telephone numbers or a shopping list.

• Digital Recorder 

Large print keyboards provide an easy to see computer keyboard with extra large key legends for greater visibility and efficiency. Examples include:

• Supernova Large Print Keyboard
• Keys U See Keyboard
• LogicKeyboard 

Our 30-day return policy gives you plenty of time to consider your purchase to ensure you made the right product decision. If for any reason you are not satisfied you can return any item in new re-saleable condition, excluding opened software, within 30 days of the date of shipment receipt for a refund or an exchange.

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our team. Please note that items showing signs of wear or those that have been altered, are missing parts or pieces including original packaging, or damaged in any way cannot be accepted for return. Opened software may not be returned due to copyright restrictions. Returns without authorization, and/or packages that are improperly packaged or uninsured will be refused. 

PLEASE NOTE: For items purchased by the State Department of Rehabilitation, we follow the Cal-ATSD SPECIAL TERMS AND CONDITIONS for any returns requested for items purchased by the Department of Rehabilitation. These terms differ to those provided to end-users and detailed below.  

To return an item to Sterling Adaptives, follow our three simple step process:

1.Your Return Authorization Code

Call our Customer Service team at 1 415 878 2922 and you will be given a Return Authorization Code. Write this code on the outside of the shipping box you are returning.

2. Package Your Return

Include all original packaging and collateral material. Returns missing items including but not limited to accessories, packaging, boxes, or manuals may be refused or charged a restocking fee at the sole discretion of Sterling Adaptives.

3. Insure and Ship Your Package

It is highly recommended that your insure your return for the full value of the item(s) you are returning. Sterling Adaptives does not accept any responsibility for items damaged during shipping. It is also recommended that you ship your package via a traceable method such as USPS Registered Mail, UPS, or FedEx. Be sure to keep your tracking number handy should you have any questions about the status of your return. 

* Sterling Adaptives will not be responsible for loss or damage of return shipments. 

Software returns will be allowed under the conditions of our return policy ONLY if they are returned in unopened, unregistered, original condition. Any software that has been open or tampered with in anyway is not returnable. Operating System incompatibility is not a valid reason for return. Please ensure you verify your operating system against system requirements listed on the product page. 

Sterling Adaptives will not charge restocking fees on returns (not including High Value Items*) which have been authorized and received within the time frame and guidelines of our return policies. Any return that is deemed deficient to any of our guidelines may be charged a restocking fee of up to 25% or refused and returned to the customer at our sole discretion. Items returned with missing components, packaging, or manuals will be charged a restocking fee commensurate with the cost to procure the missing items and the time spend to return the item to resalable condition. If an item is determined to be missing extensive components, Sterling Adaptives reserves the right to refuse return of the item and our sole discretion. 

*High Value Items

Items and orders totaling over $1,000.00 will be charged a mandatory 10% restocking fee due to the expense incurred to process the return. You must follow the return instructions exactly. Failure to do so will prevent the processing of your return. If you have any questions about our return policies or procedures, please contact us prior to sending your return.