Apple Assistive Technology Support Package
Every Apple product purchased through Sterling Adaptives comes with a complete set of supports designed specifically for users who rely on accessibility features. Our goal is not just to hand over a device, but to make sure each person can actually use it with confidence from day one.
Orientation on Accessibility Features*
- Personalized walkthrough (upon request) of the built-in accessibility tools across Mac, iPhone, iPad, and Apple Watch.
- VoiceOver basics: turning on/off, essential gestures, rotor functions.
- Dictation, magnification, text size, and display accommodations.
- Pairing Bluetooth devices such as braille displays, external keyboards, hearing aids, and AirPods.
- Enough to get started comfortably — not a full training, but enough to open doors.
Quick-Start Guides (Sterling Originals)
- MacBook Quick-Start PDF – plain, practical, “Getting Started with Your Mac.”
- iPhone & iPad Setup Sheets – step-by-step for iCloud sign-in, Wi-Fi, Find My iPhone/iPad, and privacy/security basics.
- Apple Watch Reference – enabling VoiceOver, customizing complications, syncing with iPhone.
Tech Support*
- Up to 30 minutes of phone/email support (upon request) for everyday questions:
- “Where do I find that setting?”
- “How do I turn on VoiceOver or Zoom?”
- “Why won’t my Bluetooth device connect?”
- Troubleshooting pairing or accessibility settings adjustments.
- Support for pairing your device with braille displays and video magnifiers (CCTVs)
Sterling Video Tips Library – Coming Soon
- Exclusive short videos covering essentials:
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Blindness essentials – turning VoiceOver on and off, connecting and using Braille displays.
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Low vision essentials – adjusting text size, contrast, and using screen magnification.
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General accessibility settings – making Siri work for navigation, reminders, and app access, plus using Spoken Content and dictation.
- Delivered via private link so clients can replay anytime, at their own pace.
*All services provided remotely
