Privacy Policy & Terms and Conditions
Summary of Privacy Policy & Terms and Conditions
Privacy Policy
Effective Date:January 1, 2026
Introduction
Sterling Adaptives values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, communications, products, and services.
By using our website or engaging with Sterling Adaptives, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of information:
Personal Information
• Name
• Email address
• Phone number
• Shipping and billing address
• Agency or employer information
• Information related to assistive technology needs or requested services
Technical Information
• IP address
• Browser type and device information
• Website usage information collected through standard analytics tools
How We Use Information
We use information to:
• Provide quotes, products, training, evaluations, and support services
• Process orders and payments
• Communicate regarding appointments, deliveries, support, or billing
• Improve our website and customer experience
• Meet legal, regulatory, or contractual obligations
Information Sharing
Sterling Adaptives does not sell customer information.
We may share information only when necessary to:
• Process orders and deliveries
• Coordinate with manufacturers or authorized service providers
• Work with government agencies, schools, employers, or rehabilitation counselors involved in a customer’s services
• Comply with legal requirements
Data Security
We take reasonable administrative and technical measures to protect customer information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure.
Cookies and Analytics
Our website may use cookies or standard analytics tools to help us understand website traffic and improve functionality.
Users may disable cookies through their browser settings if preferred.
Third Party Links
Our website may contain links to third party websites. Sterling Adaptives is not responsible for the privacy practices or content of external websites.
Accessibility
Sterling Adaptives is committed to accessibility and strives to make our website and communications accessible to individuals with disabilities.
Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.
Contact Information
Sterling Adaptives
541 Farmers Lane
Santa Rosa, CA 95405
415-878-2922
support@sterlingadaptives.com
www.sterlingadaptives.com
Terms and Conditions
Effective Date: January 1 2026
General
These Terms and Conditions govern the use of Sterling Adaptives’ website, products, and services. By engaging with Sterling Adaptives, you agree to these terms.
Quotes and Pricing
All quotes are subject to availability, manufacturer pricing changes, and applicable taxes and shipping charges unless otherwise stated.
Quotes are generally valid for 30 days unless otherwise specified.
Orders
Orders are processed upon receipt of required approvals, authorizations, or payment arrangements.
Some products may have extended lead times due to manufacturer availability.
Returns and Cancellations
Returns and cancellations may be subject to manufacturer policies, restocking fees, or shipping charges.
Custom orders, special-order items, software, opened consumables, and certain assistive technology products may not be eligible for return.
Customers should contact Sterling Adaptives before returning any item.
Training and Support Services
Training, setup, evaluation, and support services are billed separately unless specifically included in writing.
Scheduled appointments may be subject to cancellation fees if cancelled with insufficient notice.
Warranty
Products are generally covered by the manufacturer’s warranty, if applicable. Sterling Adaptives does not independently warrant manufacturer products unless specifically stated in writing.
Limitation of Liability
Sterling Adaptives shall not be liable for indirect, incidental, or consequential damages arising from the use of products or services.
Customers are responsible for determining whether products meet their individual needs and workplace, educational, or medical requirements.
Website Information
We strive to ensure information on our website is accurate; however, errors in pricing, specifications, or availability may occur and are subject to correction without notice.
Intellectual Property
Website content, logos, graphics, and materials are the property of Sterling Adaptives unless otherwise noted and may not be reproduced without permission.
Governing Law
These Terms and Conditions shall be governed by the laws of the State of California.
Contact Information
Sterling Adaptives
541 Farmers Lane
Santa Rosa, CA 95405
415-878-2922
support@sterlingadaptives.com
www.sterlingadaptives.com